Privacy Policy and SMS Use

1. Introduction

Fresh Bite Pets respects the privacy of its customers, users, and partners and is committed to protecting the personal information collected through its operations. This Privacy Policy explains, in a clear and transparent manner, how information is collected, used, stored, and shared, including data related to SMS communications.

By using our services, you acknowledge that you have read and agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following information depending on how you interact with our services:

2.1 Personal Information

  • Full name
  • Email address
  • Mobile phone number
  • Physical address

2.2 Communication Data

  • Explicit consent to receive SMS messages
  • Message history (sent and received)
  • Communication preferences

2.3 Technical and Usage Data

  • IP address
  • Device type and browser
  • Date, time, and duration of access
  • Records of interactions with our systems

3. Purpose of Data Collection

The information we collect is used for the following purposes:

  • Providing and improving our services
  • Communicating with customers regarding services, support, updates, or important notices
  • Sending transactional and informational SMS messages (when authorized)
  • Complying with legal and regulatory obligations
  • Security, fraud prevention, and audits

4. SMS Use and Consent

SMS messages are sent only with the user’s prior, free, and informed consent.

Messages may include:

  • Appointment or service confirmations
  • Operational notices
  • Important notifications related to contracted services

Opt-out: Users may opt out of receiving SMS messages at any time by following the instructions included in the messages (such as replying STOP) or by contacting our official support channels.

5. Information Sharing

Fresh Bite Pets may share personal information with third parties only when necessary and in accordance with applicable laws, including:

  • Technology and operational service providers
  • Data hosting and infrastructure providers
  • Government authorities, when legally required

5.1 SMS-Specific Clause (Required)

SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

This information is used exclusively by Fresh Bite Pets for communications related to its own services.

6. Data Storage and Security

Personal information is stored in secure environments using appropriate technical and administrative safeguards to protect data against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal data is restricted to authorized and trained personnel only.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct incomplete, inaccurate, or outdated information
  • Request deletion of data, when permitted by law
  • Withdraw consent for SMS communications

Requests may be submitted through our customer support channels.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by legal, contractual, or regulatory obligations.

9. Changes to This Policy

This Privacy Policy may be updated at any time. Material changes will be communicated through our official channels.

10. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us:

Fresh Bite Pets 📧 Email: freshbitepets@gmail.com

📞 Phone: (833) 944-4486